Refund policy

Welcome to The Burned Thread. Please read our cancellation and refund policy carefully before placing an order.

Cancellation Policy

Once an order is placed, it cannot be cancelled under any circumstances. Customers are requested to review their order details carefully before completing the purchase.

Refund Policy

Refunds are only applicable for products that arrive damaged or defective. To request a refund, customers must provide clear proof of the damage, including photos or videos, within the specified time after delivery.

After verification, eligible refunds will be processed to the original payment method within a reasonable timeframe.

Non Refundable Situations

Refunds will not be provided for change of mind, incorrect size selection, minor color variation due to screen display, delayed delivery caused by courier services, or products damaged after use.

Contact Us

For refund related queries, please contact us through our official social media pages or email with your order details and proof of damage.